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order information
Tax Information
We are required by law to collect sales tax for items shipped to Maryland, New York, North Carolina, New Jersey, Ohio, Pennsylvania, and Virginia.
We are required by law to collect sales tax for items shipped to Maryland, New York, North Carolina, New Jersey, Ohio, Pennsylvania, and Virginia.
Maryland |
6.0% |
New York |
8.63% |
North Carolina |
6.75% |
Ohio |
7.0% |
Pennsylvania |
6.0% |
Virginia |
5.0% |
New Jersey |
7.0% |
Checking the Status of Your Order
Please keep your order confirmation number. You will need it in the event you wish to cancel or check the status of your order.
If your order has not already been shipped, we can cancel it. To do so, please contact us immediately at 1-800-720-5368. If your order has already been shipped we will be unable to cancel it.
Please keep your order confirmation number. You will need it in the event you wish to cancel or check the status of your order.
If your order has not already been shipped, we can cancel it. To do so, please contact us immediately at 1-800-720-5368. If your order has already been shipped we will be unable to cancel it.
Returns and Exchanges
If, for any reason, you are not 100% satisfied with your purchase, you can return it within 90 days for exchange or refund. Read more about our guarantee.
Our customer satisfaction number is 1-800-720-5368. Representatives are available 6:00 a.m. to 11:00 p.m. ET, Monday - Saturday. You can contact us at any time via our contact form. Or you can write to us at:
Problem Solvers
Customer Satisfaction Department
PO Box 6000
Madison, VA 22727
If, for any reason, you are not 100% satisfied with your purchase, you can return it within 90 days for exchange or refund. Read more about our guarantee.
Our customer satisfaction number is 1-800-720-5368. Representatives are available 6:00 a.m. to 11:00 p.m. ET, Monday - Saturday. You can contact us at any time via our contact form. Or you can write to us at:
Problem Solvers
Customer Satisfaction Department
PO Box 6000
Madison, VA 22727
Other Questions Regarding Your Order
Review our Frequently Asked Questions (FAQs) area for answers to the most commonly asked questions.
Our customer satisfaction number is 1-800-720-5368. Representatives are available 6:00 a.m. to 11:00 p.m. ET, Monday - Saturday. You can contact us at any time via our contact form. Or you can write to us at:
Problem Solvers
Customer Satisfaction Department
PO Box 6000
Madison, VA 22727
Review our Frequently Asked Questions (FAQs) area for answers to the most commonly asked questions.
Our customer satisfaction number is 1-800-720-5368. Representatives are available 6:00 a.m. to 11:00 p.m. ET, Monday - Saturday. You can contact us at any time via our contact form. Or you can write to us at:
Problem Solvers
Customer Satisfaction Department
PO Box 6000
Madison, VA 22727
