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Chat hours are:
Monday - Sunday: 7am - 11pm Eastern Time

Order Information


Tax Information

We are required by law to collect sales tax for items shipped to Maryland, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Virginia, and West Virginia.


Important Tax Information Regarding Kentucky, Oklahoma, South Dakota and Other States

Problem Solvers is not required to and does not collect sales or use tax in all states. However, although this purchase is made over the Internet or by other remote means, it is not exempt from sales or use tax in the state in which you reside. States (except Alaska, Delaware, Montana, New Hampshire, and Oregon) require residents to pay a sales/use tax to the state tax authorities. For more information and the appropriate forms and instructions, please visit your state’s official website.

Shipping
Visit our Shipping area for detailed shipping information.

Checking the Status of Your Order
Please keep your order confirmation number. You will need it in the event you wish to cancel or check the status of your order.

If your order has not already been shipped, we can cancel it. To do so, please contact us immediately at 1-800-720-5368. If your order has already been shipped we will be unable to cancel it.

Returns and Exchanges
If, for any reason, you are not 100% satisfied with your purchase, you can return it within 90 days for exchange or refund. Read more about our guarantee.

Our customer satisfaction number is 1-800-720-5368. Representatives are available 6:00 a.m. to 11:00 p.m. ET, Monday - Saturday. You can contact us at any time via our contact form. Or you can write to us at:

Problem Solvers
Customer Satisfaction Department
PO Box 6000
Madison, VA 22727

Other Questions Regarding Your Order
Review our Frequently Asked Questions (FAQs) area for answers to the most commonly asked questions.

Our customer satisfaction number is 1-800-720-5368. Representatives are available 6:00 a.m. to 11:00 p.m. ET, Monday - Saturday. You can contact us at any time via our contact form. Or you can write to us at:

Problem Solvers
Customer Satisfaction Department
PO Box 6000
Madison, VA 22727

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Problem Solvers offers innovative products to solve life’s everyday problems. Explore home organization and storage solutions for any room, including kitchen and dining, bed and bath, laundry room, basement, entryway—even yard and garden. Our unique range of problem-solving products also solves dilemmas related to pest control, pet care, health and well being, travel and more. Our Blog offers valuable tips, tricks and inspiration for simplifying your home and garden needs or finding that perfect gift.