Tax Information
We are required by law to collect sales tax for items shipped to Maryland, New York, North Carolina, Ohio, Pennslyvania, and Virginia.

Maryland	6.0%
New York	8.63%
North Carolina	6.75%
Ohio	7.0%
Pennslyvania	6.0%
Virginia	5.0%

Shipping
Visit our Shipping area for detailed shipping information.

Checking the Status of Your Order
Please keep your order confirmation number. You will need it in the event you wish to cancel or check the status of your order.

If your order has not already been shipped, we can cancel it. To do so, please contact us immediately at 1-800-720-5368. If your order has already been shipped we will be unable to cancel it.

Satisfaction Guarantee
If for any reason, at any time you are less than 100% satisfied with a product you have purchased from us, you may return it for exchange, gift certificate, or refund. Read more about our guarantee.

Our customer satisfaction number is 1-800-720-5368. Representatives are available 6:00 a.m. to 11:00 p.m. ET, Monday - Saturday. You can contact us at any time via our contact form. Or you can write to us at:

Problem Solvers
Customer Satisfaction Department
PO Box 6000
Madison, VA 22727

Other Questions Regarding Your Order
Review our Frequently Asked Questions (FAQs) area for answers to the most commonly asked questions.

Our customer satisfaction number is 1-800-720-5368. Representatives are available 6:00 a.m. to 11:00 p.m. ET, Monday - Saturday. You can contact us at any time via our contact form. Or you can write to us at:

Problem Solvers
Customer Satisfaction Department
PO Box 6000
Madison, VA 22727